We want you to be pleased with your purchase!
If you are not entirely satisfied with your purchase you may return your items.
- Items must be returned within 30 days of ship date.
- Items must be returned in original or similar sized box, unworn condition and with tags attached.
- Items must be in sellable condition.
- Pack in original box or similar box. No need to add tissue paper, Styrofoam peanuts or other packing materials.
• Damaged items or an error in shipping must be reported to us within 7 days of receipt.
• Your original price for your hats, plus applicable sales tax, will be refunded to your credit card.
• Return and original shipping charges are not refundable.
• Your return refund will be processed within 3-5 days of receipt at our location.
Return Shipping Costs for Customers in the Continental USA
If you return through our return portal below shipping costs are as follows:
• Flat rate return shipping for most US customers is $12 - $15
Tula only accepts returns purchased directly from us. If you purchased from one of our retail partners you will need to contact them directly.
Is your hat too big?
Consider adding some hat sizing tape. You can order through us or find this product at your local hardware stores.
Tula does not currently offer an Exchange program. Please return the unwanted item(s) following the return process above, and place a new order.
We recommend placing your new order before returning your original hat. That way you can make sure your new purchase works out before shipping the original hat back. In case the new hat does not work out you can ship them both back together in one box to save money on shipping.
Contact us to discuss the problem before sending the product back. We will need your name, order number and a clear picture of the item.
Return Address: Tula Hats, 3800 Wyldwood Road, Austin, Texas, 78739
Tula Customer Service