Returns

We want you to be pleased with your purchase!

If you are not entirely satisfied with your purchase you may return your items.

Return Policy

• Damaged items or an error in shipping must be reported to us with 7 days of receipt.

• Items must be returned within 30 days of ship date

• Please return unworn items in original packaging with tags and labels attached.

• Pack in original box or similar box. No need to add tissue paper, styrofoam peanuts or other packing materials.

Return Refunds

• Your original price for your hats, plus applicable sales tax, will be refunded to your credit card.

• Return and original shipping charges are not refundable.

• Your return will be processed within 3-5 days of receipt at our location.

Is your hat too big?

Consider adding some hat sizing tape. You can order through us or find this product at your local hardware stores.

Learn More

Customer is responsible for return shipping costs

If you return through our return portal shipping costs are as followed:

• Flat rate return shipping from US customers is $10

• Flat rate return shipping from Canadian customers is $20

Tula only accepts returns purchased directly from us. If you purchased from one of our retail partners you will need to contact them directly.

Make an Online Return

Exchanges

Tula does not currently offer an Exchange program. Please return the unwanted item(s) following the return process above, and place a new order.

We recommend placing your new order before returning your original hat. That way you can make sure your new purchase works out before shipping the original hat back. In case the new hat does not work out you can ship them both back together in one box to save money on shipping.

Contact us to discuss the problem before sending the product back. We will need your name, order number and a clear picture of the item.

Return Address: Tula Hats, 3800 Wyldwood Road, Austin, Texas, 78739


Thank you,

Tula Customer Service

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