We're a small team in Austin and read every message. Most answers are just below. If yours isn't, send us a note and we'll get back to you as soon as we can.
Prefer email? info@tulahats.com
Common questions
Orders ship within 2–3 business days by USPS or UPS. Shipping is a $15 flat rate in the lower 48 states, $25 to Alaska & Hawaii ($40 for extra-wide brims).
You'll get an email with a tracking link when your order ships. Can't find it? Check your spam folder, or log in to your account to see your orders.
You can return unworn hats with tags attached within 30 days of delivery.
Need a different size? Place a new order for the size you'd like, then return the original for a refund, so your new size doesn't sell out in the meantime.
Damaged or wrong item? Email us at info@tulahats.com within 7 days of delivery with your order number and a few photos, and we'll make it right.
Need to cancel an order you just placed? You can cancel within 24 hours from your account page.
Tula Hats are known for longevity. With thoughtful handling, storage, and maintenance you can preserve and extend the life of your hat.
We’ve put together a guide to help you enjoy your hat for many seasons, including packing and repair tips: Hat Care Guide
Tula uses a custom size chart. We recommend measuring your head in cm for accuracy. To find out which of our sizes fit you please check out the Sizing Guide page.
Click the person icon at the top of the page to log in or create an account. There's no password to remember: we email you a one-time code each time you log in.
Your account shows your orders and their tracking.
Tula hats are available to retail shops. We've been making fair trade, sun-protective hats since 1990.
Apply for a wholesale account. Once you're approved, log in with your store's email to see wholesale prices and order from our wholesale order page.
Wholesale questions? Email info@tulahats.com.
If you already called, chatted, or emailed us about this same order, please do not send a duplicate request or email. Doing so creates a separate ticket and can cause order errors. We are reviewing your request in the order it was received.
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