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Frequently Asked Questions


Having trouble with one of the topics below? Please take a look and if you are still having trouble contact us using the form below.

• Orders are processed Monday through Friday excluding major holidays.

• All orders are shipped within 48-72 from order confirmation date.

• We will ship your order via USPS or UPS. We will choose the best service for your area.

• Order tracking will be sent to the email address provided during checkout.

Visit our Shipping page to learn more.

We want you to be pleased with your purchase!

• If you are not entirely satisfied with your purchase you may return your items within 30 days of ship date.

• Damaged items or an error in shipping must be reported to us with 7 days of receipt.

• Return and original shipping charges are not refundable.

• Your return will be processed within 3-5 days of receipt at our location.

Click here to learn more about our Return Policy.

Tula Hats are known for longevity. With thoughtful handling, storage, and maintenance you can preserve and extend the life of your hat.

We’ve put together a guide to help you enjoy your hat for many seasons, including packing and repair tips: Hat Care Guide

Tula uses a custom size chart. We recommend measuring your head in cm for accuracy. To find out which of our sizes fit you please check out the Sizing Guide page.

Create an account to keep track of orders, check tracking, and for quicker checkout.

Click the figure in the top right of the menu bar to create an account or log in.

If you forget your password you can click the "Forgot Password" link on the login page.

For qualified retail store owners and buyers only

At Tula we provide a simple solution for your hat needs as a retailer. We’ve been in business since 1990, and provide fair trade, sun-protective, quality hats for a great value – with fast shipping, too!

Enter your information with store address and once your registration has been approved, you’ll be able to access our wholesale website and quickly buy the hats you need for your store through our Quick Order Form. Register Here!

Login by clicking the figure at the top of the page or click the link below and you’ll get access to an exclusive database of wholesale palm hats for gardening, festivals, fishing, fashion and more. Login Here!

If you forget your password you can click the "Forgot Password" link on the login page.

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Eco Friendly

Renewable earth friendly palm fiber materials and low waste shipping techniques

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Available in Stores

Visit our Store Locator to find shops near you

Store Locator

Fair Trade Federation Member

Supporting artisans and traditional crafts

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