I was confused about whether a particular hat was in stock (it was my mistake) and I emailed Tula. The same day I received a response from Alice, Tula’s president. She kindly explained when that hat would be back in stock. I ordered a different Tula hat and it arrived only 2 days later, and I live over 1000 miles away in Florida. Amazing service. The hat (Sierra) is high quality, looks great and fits perfectly. I am impressed by the quality and the service from the head of the company to the shipping department. I will buy another style in the near future.