How do I return an item?
Returns and Exchanges
Tula wants you to be pleased with your purchase!
You may receive a refund or exchange within 30 days of your ship date. Original shipping charges are not refundable unless there was an order error or the product was damaged.
Pack your unworn hat(s) with tags in original box or an appropriate box with a copy of the Return/Exchange Form.
Exchanges and returns must be made within 30 days.
Your original price for your hats, plus applicable sales tax, will be refunded to your credit card.
Customer is responsible for return/exchange shipping costs.
Tula only accepts returns purchased directly from us.
Merchandise must be unworn in its original condition with tags intact.
Returns can be shipped via US Postal (best rates), FEDEX or UPS.
Remember to include payment information to cover any price difference and shipping charges for an exchange.
You can mail your items back to us via UPS or US Mail at the below address. This address is for shipping and returns only. We do not have a storefront.
3800 Wyldwood Road
Austin, Texas 78739
Click Here to print the Return/Exchange Form
If you have any questions regarding your merchandise return or exchange please contact us.
Tula Customer Service