Tula wants you to be pleased with your purchase!
You may receive a refund within 30 days of your ship date. Original shipping charges are not refundable unless there was an order error or the product was damaged (see below).
Pack your unworn hat(s) with tags in original box or an appropriate box with a copy of the Return Form.
Returns must be made within 30 days.
Your original price for your hats, plus applicable sales tax, will be refunded to your credit card.
Customer is responsible for return shipping costs.
Tula only accepts returns purchased directly from us.
Merchandise must be unworn in its original condition with tags intact.
Returns can be shipped via US Postal (best rates), FEDEX or UPS. If you would like for us to send you a USPS prepaid label, please contact us at email@example.com. The cost of return postage will be deducted from your refund.
Damages or Errors:
Damages or an error in shipping must be reported to us with 7 days of receipt of product. Contact us at firstname.lastname@example.org to discuss the problem before sending the product back. If it is determined that there was an error or damage we will send a prepaid return label to return the product. You may be asked to submit a photo of the damage. A full refund will be issued once the return is received.
At this time, Tula does not offer have an Exchange program. Please return the unwanted item(s), following the return process above, and place a new order. We recommend placing your new order before returning your original hat. That way you can make sure your new purchase works out before shipping the original hat back. In case the new hat does not work out you can ship them both back together in one box to save money on shipping.
Click Here to print the Return Form.
If you have any questions regarding your merchandise return please contact us.
Tula Customer Service